You can have your personal data removed from Sales Stratix. Which route to use depends on who you are.
If you are a customer of a business that uses Sales Stratix
That business holds your record and decides what is kept, so the quickest route is to ask them directly. If you would rather come to us, or they do not respond, email customersupport@salesstratix.com from the address on your record, or write to the postal address below, telling us:
- the name of the business, if you know it;
- the mobile number or email address they hold for you;
- what you want — to stop receiving messages, or to have the record deleted entirely.
We acknowledge within 3 working days and complete the request within 30 days. We may ask one question to confirm you are who you say you are; we will not ask for a document unless the request is disputed.
If you only want the messages to stop, you do not have to wait for us. Reply STOP to any WhatsApp message, or use the unsubscribe link at the foot of any email. That takes effect immediately, and no business can override it.
If you have messaged a business on WhatsApp. When you send a WhatsApp message to a business that uses Sales Stratix, we receive and store that message on their behalf, together with your phone number and the profile name shown on your WhatsApp account. You can ask for that to be deleted by the same route as any other record — tell us the business and the number you messaged from. Deleting it removes the conversation from that business’s view of you. It does not remove the copy on your own phone, and it does not remove anything held by Meta, which is governed by Meta’s own policies.
If we hold no email address for you, you can message us on WhatsApp from the phone number the business holds for you, or write to us by post. Messaging from the number itself is usually enough for us to identify your record.
If you hold a Sales Stratix account
To close the account entirely, email customersupport@salesstratix.com from your registered address. We acknowledge within 3 working days and complete the closure within 30 days.
Closing an account deletes the workspace and everything in it — customer records, transactions, loyalty balances, campaigns and message history. Export anything you want to keep first; once it is gone we cannot recover it.
You can also clear your data yourself, without closing the account. Sign in and go to Settings → Data & Reset, where an owner or admin can permanently erase the records held in the workspace. That action cannot be undone either, so export first.
What is not deleted, and why
- Suppression records. If somebody opted out, we keep the minimum needed to remember that. Deleting it would allow them to be contacted again, which is the opposite of what they asked for.
- Invoices and financial records, which Indian tax and company law requires us to keep.
- Data already delivered to Meta. Once a WhatsApp message has been sent, it exists on Meta's systems and on the recipient's phone, and is governed by Meta's retention policy rather than ours.
Related
Our privacy policy explains what we hold and why, and names our grievance officer if you are not satisfied with how a request was handled. Our terms of service set out the rules businesses agree to.
Where to write
Sales Stratix Private Limited
29/107-classic Hundai, Dottappankulam, Sulthan Bathery,
Wayanad – 673592, Kerala, India
CIN: U63990KL2026PTC105017
Email: customersupport@salesstratix.com
Telephone: +91 70342 44747
WhatsApp: +91 89218 12717